Accessibility for Ontarians with Disabilities Act (AODA)

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Please see our Accessibility for Ontarians with Disabilities Act (AODA) Multi-Year Plan.

We welcome customer feedback, view Customer Feedback form.

Statement of Commitment

Ecometrix is committed to ensuring equal access for people with disabilities and treating people with disabilities in a way that allows them to maintain their dignity and independence and embodies the principles of integration and equal opportunity. We are committed to be a barrier-free environment for persons with disabilities in employment, in our communications and information, in the delivery of goods and services to our clients, and in our built environment.

We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario’s accessibility laws in a timely manner. Ecometrix is committed to ensuring that all its employees are aware of their responsibilities to foster an accessible and inclusive environment with, and for, persons with disabilities.


At Ecometrix, we are committed to meeting the requirements of the accessibility standards, established by Accessibility for Ontarians with Disabilities Act (AODA), 2005, Integrated Standards regulations. This policy applies to all goods and services delivered by Ecometrix, and is consistent with the four client service principles of the AODA; namely dignity, equity, independence, and integration.

Accessibility Policy

Ecometrix is committed to securing, developing, and maintaining long-term, healthy, productive, and profitable relationships with our employees, our clients, and our suppliers. In doing this, we strive to improve accessibility to Ecometrix for all our stakeholders.


Ecometrix is committed to excellence in serving all clients including people with disabilities and we will carry out our functions and responsibilities in the following areas:


We will communicate with people with disabilities in ways that take into account their disability and we will train staff who communicate with clients on how to interact and communicate with people with various types of disabilities while maintaining their dignity and independence.

Specifically, Ecometrix will, upon request and in a timely manner, provide accessible formats and communication supports for persons with disabilities. For example, materials will be available in accessible electronic format whenever possible, allowing users to use assistive devices such as screen readers at their convenience. Other accessible formats that Ecometrix may provide include:

  • Large print documents
  • High contrast documents
  • Plain language documents
  • Text transcripts of visual and audio information
  • Reading text-based material aloud to a person and restating information as needed
  • Simplified verbal summaries of materials

These accessible formats will be provided at no more than the regular cost charged to other persons. The Company will consult with the person making the request in determining the suitability of an accessible format or communication support.

Ecometrix will notify the public about the availability of accessible formats and communication supports (eg. on our website and any printed materials).

Clients requiring alternative formats or communication supports can contact the CEO.

Telephone Services

We are committed to providing fully accessible telephone service to our clients. We will train staff to communicate with clients over the telephone in clear and plain language and to speak clearly and slowly.

We will offer to communicate with clients by email, relay services, or other methods as requested by the client, if telephone communication is not suitable to their communication needs or is not available.

Assistive Devices

We are committed to serving people with disabilities who use assistive devices to obtain, use, or benefit from our goods and services. We will ensure that our staff is educated on accommodating different assistive devices of which they may come into contact.

Correspondence, Invoices, and Other Documentation

We are committed to providing information in an accessible format to all of our clients. As part of this commitment and upon agreement with our clients, Ecometrix will provide written correspondence including invoices, reports, and all other documentation in formats which accommodate our clients’ disabilities, upon request (i.e. large print, e-mail, hard copy). We will answer any questions clients may have about the content of the information provided in person, by telephone, or email as required.

Use of Service Animals and Support Persons

We are committed to welcoming people with disabilities who are accompanied by a service animal to the areas of our premises open to the public and other third parties. We will ensure that all staff and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.

Ecometrix is committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter our premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.

Notice of Temporary Disruption

Ecometrix will provide appropriate clients with proper notice in the event of a planned or unexpected disruption in services usually accessed by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

Client Service Training

Ecometrix will provide training to all employees and others who deal with the public or other third parties on their behalf, and all those who are involved in the development and approvals of client service policies, practices and procedures. This training will be provided annually for all new staff to attend. Staff will also be advised and/or trained (if required) when changes are made to these policies, practices, and procedures.

Training will include the following:

  • The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the integrated standard
  • The Human Rights Act
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • What to do if a person with a disability is having difficulty in accessing Ecometrix’s goods and services
  • Ecometrix’s policies, practices, and procedures relating to the client service standard

Modifications to This or Other Related AODA Policies

Ecometrix is committed to developing policies that respect and promote the dignity and independence of people with disabilities. As such, no changes will be made to this policy before considering the impact on people with disabilities. Any policy of Ecometrix that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Questions About this Policy

This policy exists to achieve service excellence for clients with disabilities. If any client or employee has questions about the policy, or if the purpose of a policy is not understood, an explanation can be provided by completing the feedback form below.

Ecometrix is committed to reviewing this policy on an annual basis, or more frequently as necessary.

Feedback Process

The ultimate goal of Ecometrix is to meet and exceed client expectations in serving clients with disabilities. Ecometrix welcomes feedback from the public in an effort to continually improve our services.

To provide feedback comments, to inquire about more information on this accessibility plan, or to request this information in an accessible format, please contact Ecometrix in any of the following ways:

By email:

By telephone: (905) 794-2325

By regular mail:
Ecometrix Inc.
6800 Campobello Road, Mississauga, Ontario, Canada L5N 2L8
Attention: Sara Maenhaut

Clients can expect a response within 5-10 business days with regards to their feedback if a response is appropriate.

Customer Feedback Form

Did we appropriately respond to your needs today?
Was our customer service provided to you in a timely manner?
Was our customer service provided to you in a helpful manner?
Did you have any problems accessing our services?

Contact Information

Please provide your contact information if you would welcome a call from Ecometrix to discuss your feedback *

* Please note: The information collected will be utilized and stored in compliance with the PIPEDA Personal Information Protection and Electronic Documents Act, 2005. For information on the Act, please visit: